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Working in IH – Essential Ingredients

Ensuring you have the key ingredients to make your work a recipe for success.

Your computer access for Interior Health (IH) will be arranged by the Medical Administrative Assistant (MAA) at your site. You should receive an email with your login credentials approximately two weeks before your start date.

These credentials will grant you access to a wide range of IH digital resources, including Meditech EMR, the Medical Staff Hub, and the Physician Invoicing Portal. Your login will be required and is functional at all IH facility terminals. For off-site access, see the section below “Off-Site Digital Access.”

If you have questions or require help:

SERVICE DESK: 1-855-242-1300 or ServiceDesk@interiorhealth.ca

What is housed on an IH Computer?
– Meditech EMR. This is now web-based.
– Application Portal.

Application Portal:
-This portal has many components. The most common ones that physicians find useful are:

Under the “PHYSICIANS” tab:
MOCAP (Medical On Call Availability Program): This is where the digital “call schedule” for all IH sites can be found. You can edit your call schedule within this application, but must be an “administrator” on your own account to do so. The Help Desk can help with this.
PIP (Physician Invoicing Portal): This is the portal for physicians to invoice for certain jobs they do that are under contract with IH. For instance, leadership contracts such as Department Heads, quality improvement work, or clinical contracts such as Anesthesia, Hospitalists, NPs.
MICROBLOG MD (MBMD): This is a secure messaging system that some departments within IH use.
COMMITTEE MANAGER: This is the application for Department Heads to review and approve privileging documents for members of their department.

Under the “SCHEDULING” tab:
MOCAP (Medical On Call Availability Program): This is where the digital “call schedule” for all IH sites can be found. You can edit your call schedule within this application, but must be an “administrator” on your own account to do so. The Help Desk can help with this.
PHYSICIAN AWAY LIST: This will link you to Physician Contact Lists for both Kelowna General Hospital (KGH) and Vernon Jubilee Hospital (VJH).

Security / Logging In / Multi-Factor Authentication (MFA):

To register for off-site digital access, you first need to download, install, and register the Multi Factor Authentication (MFA) app (10-20 minute process). You can do this either at your site from an IH computer (click here) or off-site with your Smart Phone (click here). This step is the big one and now replaces the old “Legacy Two Factor Authentication” that IH previously used.

New Smart Phone or changed devices? Click here to transfer MFA to your new device.

Need one big info document? Click here.

Accessing Meditech Off-Site:

You can log into Meditech Web Expanse from anywhere, as long as you have Multi Factor Authentication (MFA), using ace.interiorhealth.ca. You may need to use your IH desktop login information during one of the steps.

You will not be able to see imaging studies (only the reports) from this application and some of the external links will not function, but it gives you most of the basic functionality and access to documentation. To access the “full” Meditech, you will have to use the IH Anywhere portal (see below).

Accessing IH Email Off-Site:

You can log into your IH Email from anywhere, as long as you have Multi Factor Authentication (MFA), using outlook.office.com. You may need to use your IH desktop login information during one of the steps.

Accessing the IH Anywhere Portal:

This portal should give you access to the entire IH desktop that you would normally see when on site, including the Physician Invoicing Portal. It is a little bulkier and slower to use, but more comprehensive. It is accessible using your MFA from IHAnywhere.interiorhealth.ca.

NOTE:  IH Anywhere will soon be replaced by IH GO.  The URL for GO is GO.interiorhealth.ca and will also be available with your multi-factor authenticator.

Physician Invoicing Portal

While the Physician Invoicing Portal is available from the IH Desktop through IH Anywhere or GO, there is also a direct link, available with your multifactor authenticator:

https://cms.interiorhealth.ca/cms/Home?OWASP_CSRFTOKEN=tpHDwjuRPLLeEqmIZNGCbXusTsEeaERJXummdkL76eoa

There are 2 main options for getting your consult or progress note into the Meditech EHR:

  1. direct entry with electronic documentation (Electronic Web Provider Documentation, sometimes called “pDOC“)
  2. indirect entry through dictation/transcription services
1.  Electronic Documentation

Unfortunately, pDOC is not automatically activated on IH physicians’ Meditech accounts. Physicians must complete a form to request this functionality. Click here for the form and email it to the address on the bottom of the form. Electronic documentation is automatically activated for all UBC Medical Students and Residents as of 2024.

  • Once you have electronic documentation activated on your Meditech account, you can create a document from the “Document” tab at the top of the screen.
  • You can either type directly into the document, or use voice recognition software.
  • Fluency Direct is the voice recognition software that IH uses and this should be installed on every computer station within your facility. This application must be opened separately from the desktop and be running in the background.
  • If there is no microphone at your workstation, you can use the 3M Mobile Microphone app on your phone, easily linked with Fluency Direct.
  • There is training available through IH Digital Services for FLUENCY/MD MODAL. The intro session is about 20 minutes and this can be set up by emailing servicedesk@interiorhealth.ca.
2.  Dictation/Transcription

This is the “old fashioned” phone dictation way, and can be done the following ways:

If within an IH Facility or using an IH Cisco phone:

  • #90
  • or press the preprogrammed “Dr. Dictation” button

If outside an IH facility:

  • by calling 1-844-209-3937

Your “user ID” is your MSP number.

Dictation/Transcription Platform Upgrade January 2025:  read the memo here.

Fusion Dictation has been decommissioned as of January 20, 2025.

Dictating Your Department Meeting Minutes

Connect with your site Medical Administrative Assistant about how best to do this for your department.

All require IH credentials in order to access off-site.

LOCAL SITE PAGES:

MEDICAL STAFF ASSOCIATION WEBSITES: 

Under construction – more resources pending.

Vernon Jubilee Hospital:
Kelowna General Hospital: